Privacy Policy
Effective October 13, 2026
KyneticFlow builds AI phone agents and follow up automations for service businesses. This policy explains what personal information we collect, why we collect it, and the choices you have.
KyneticFlow is based in Alberta, Canada. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and Canada's Anti Spam Legislation (CASL).
What we collect
- Information you give us in our forms: your name, phone number, email address, business name and the details you enter, such as the service you need or the numbers you put into our missed call calculator.
- Calls to our demo line: when you call (867) 988 7966, the call is answered by an AI agent. The call is recorded and transcribed, and we keep your phone number, the recording, the transcript and a summary of the call.
- Text messages: the texts we send you and any replies you send back.
- Bookings: when you book a call, our scheduling provider collects your name, email and any answers you give in the booking form.
- Basic technical information: our hosting provider may log standard details such as your IP address, browser type and the pages you visit, to keep the site secure and working.
How we use it
- To respond to your request, including texting or calling you back after you fill in a form.
- To show you how our AI agents work, through the demo line and the text demo.
- To book, prepare for and follow up on discovery calls and missed call audits.
- To improve our agents, scripts and automations.
- To keep records we are required to keep by law.
We do not sell your personal information, and we do not use it for anything unrelated to the reason you gave it to us without asking first.
Consent and messages
We only send texts, calls and emails when you have agreed to receive them, for example by ticking the consent box on one of our forms. You can withdraw your consent at any time:
- Reply STOP to any text message.
- Use the unsubscribe link in any email.
- Email us at kyle@kyneticflow.ca.
Our AI agents will always tell you they are AI if you ask.
Who we share it with
We use trusted service providers to run our systems. They only receive the information they need to do their job for us:
- Voice AI and phone services, which answer and record calls and send text messages.
- Workflow automation software, which moves form details to the right place.
- Scheduling software, for booking calls.
- Email and cloud storage providers.
- Our website hosting provider.
Some of these providers store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country. We choose providers that protect personal information to a standard comparable to Canadian law.
We may also disclose information when the law requires it.
Agents we build for our clients
When we build an AI agent for a client business, that business decides what information its agent collects from its own customers and how it is used. We process that information on the client's behalf, under the client's instructions and its own privacy policy. If you called or texted one of our clients, please contact that business about your information.
How long we keep it
We keep personal information only as long as we need it for the purposes above. Demo call recordings and transcripts, and form details from people who don't go on to work with us, are kept for up to 12 months and then deleted. Records we must keep by law are kept for the period the law requires.
How we protect it
We limit access to the people who need it, use providers with strong security practices, and protect our accounts with strong passwords and two step sign in. No system is perfectly secure, but we take reasonable steps to protect your information from loss, misuse and unauthorized access.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email kyle@kyneticflow.ca and we will respond within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
Changes to this policy
We may update this policy as our services change. The effective date at the top always shows when it was last updated.
Contact
Kyle Gamez, KyneticFlow
Privacy questions: kyle@kyneticflow.ca